Refund & Cancellation Policy
1. Subscription & Billing
RoobaPay Technologies Services (including Yaal AI, and upcoming RoobaPay UPI and EDR / XDR) are offered on a subscription basis as set out in the applicable Order Form. Billing cycles (monthly/annual) and payment terms are specified at the time of contracting.
2. Cancellation
Customers may cancel their subscription by providing 30 to 90 days' written notice before the end of the then-current billing/subscription term, as specified in the Order Form or MSA. Cancellation takes effect at the end of the current paid term; no partial-period service is provided beyond that date.
3. Refunds
- Fees paid for the then-current billing period are non-refundable, except as expressly provided in the Order Form/MSA or where required by law.
- If RoobaPay Technologies is unable to deliver the Services due to a cause attributable solely to us (e.g., sustained failure to meet committed SLAs), Customer may be eligible for pro-rated service credits or refunds as specified in the applicable SLA.
- No refunds are provided for partial use, non-usage, or early termination initiated by the Customer, except as set out in the MSA.
4. Trial / Pilot Engagements
Where Services are provided under a paid pilot or trial engagement, refund and conversion terms specific to that engagement are set out in the pilot agreement and take precedence over this general policy.
5. How to Request
Cancellation or refund requests should be sent in writing to billing@roobapay.com with your account/company name and Order Form reference. We will confirm receipt within 5 business days.
6. Contact
RoobaPay Technologies Private Limited
Email: billing@roobapay.com
Address: Tamil Nadu, India
CIN: U72900TN2025PTC183888